Article 4 of 6
How to accept or decline a booking request
Review the patient's chosen slot before accepting a visit.
Review pending requests
Open a booking request from Home or your scheduling tools. Check the patient, service, requested time, and location.
Accept or decline
Accept confirms that specific booking. Decline closes the request. There is no alternative-time offer in this workflow; coordinate a different time separately if needed.
Check Schedule
After accepting, confirm the appointment appears on your calendar.