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How to use patient office conversations

Find and reply to the patient conversations available to your clinic staff account.

  1. Open Chat

    Choose the patient conversation or start one from the available patient recipients.

  2. Check the participants

    Confirm the patient and participants before writing. Your inbox contains conversations your account can participate in.

  3. Send and follow up

    Write the office message and send it. Use the conversation's available controls to manage the thread. Email templates and sender details are managed separately in Practice → Email.